Technical Scheduling & Routing Specialist

&#(phone number removed); Location: Chesterfield, Derbyshire
&#(phone number removed); Job Type: Full-time, Permanent
&#(phone number removed); Salary: Competitive

 

Edwards Employment Solutions are looking for a Technical Scheduling & Routing Specialist to take control of engineer deployment – balancing planned service visits with urgent jobs, and optimising routes to get the most from every working day.

As a Technical Routing Specialist, you’ll play a key role in keeping the business moving by ensuring engineers are effectively scheduled and resourced for service visits, calibrations, installations, and urgent breakdowns across the UK.

You’ll balance forward planning with real-time response, making sure engineers are equipped with the right information, tools, and parts while optimising travel routes to minimise downtime.

Your focus will be on efficiency, communication, and customer satisfaction – ensuring service standards are met and exceeded.

 &#(phone number removed); What you’ll do:

• Plan, schedule, and optimise engineer diaries for both planned and reactive jobs across the UK

• Coordinate weighbridge test unit deployment for calibrations

• React quickly to urgent breakdowns while protecting planned schedules

• Optimise travel routes using mapping and scheduling software

• Ensure engineers have correct job packs, stock, and site access details

• Confirm appointments with customers and provide timely updates

• Keep engineers informed of schedule changes and customer requirements

• Manage customer expectations when delays or reprioritisation occur

• Track utilisation, first-time fix rates, and scheduling efficiency

• Provide data to support reporting on service KPIs

• Assist in the development of improved scheduling tools and processes

 &#(phone number removed); What we’re looking for:

• Highly organised with strong geographical awareness

• A confident communicator, able to handle competing demands

• Proactive, adaptable, and calm under pressure

• Experienced in transport/logistics planning, fleet routing, or technical scheduling

• From a background in field service operations (utilities, engineering, HVAC, telecoms, or similar)

• IT literate, ideally with knowledge of scheduling software, route optimisation tools, and CRM systems

 &#(phone number removed); Why join us?

• Opportunity to join a leading company with a strong reputation in its field

• A varied and fast-paced role with real responsibility

• Work within a supportive and collaborative team environment

• Competitive salary and benefits package

 

&#(phone number removed); Apply now!

View Full Details