Technical Sales Advisor

Technical Sales AdvisorThe role of the Technical Sales Advisor is to process customer enquiries in an accurate, compliant, efficient and professional manner. Support customer technical enquiries and provide product supportTo build effective customer relationships, improve customer satisfaction and provide a proactive customer service at all times.Responsibilities of the RoleCustomer Service Continually improve levels of customer satisfaction.Ensure customers receive and perceive value for money .Provide and exceed enquiry intake, order conversion and invoiced sales targets.Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness.Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation.Ensure enquiries are processed and quoted expediently and within agreed timescales.Ensure orders are processed, delivered and invoiced expediently and within agreed timescales.Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others.Manage customer service performance. Address issues of underperformance.Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats and requirements.Adhere to any duty rota that is which may be in force. Technical Support Perform baseline technical review of customer and/or supplier documentation. Ensure all implications are understood, ..... full job details .....