Technical Product Owner (Customer Contact)

This role sits within UKI CTO Platforms , partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. The team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention. Working at the heart of Sky''s customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale. What you''ll do Breakdown complex problems through feature analysis. Lead on technical analysis; breaking down complex features into development ready user stories. Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives. Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky''s Scaled Agile Framework ..... full job details .....