Technical Product Owner (AI/Chatbot)

Technical Product Owner (AI/Chatbot)£60,000 - £65,000 + BonusHybrid - Manchester x2 days a weekOur client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand on the chatbot, they are now hiring a Technical Product Manager to take ownership of chatbot content and significantly improve the quality of AI conversations.What You''ll DoOwn and maintain the chatbot knowledge base end to endGather content from customer service, operational and commercial teamsRewrite and structure content specifically for AI understanding and intent handlingAnalyse real chatbot conversations to identify gaps, errors and edge casesPrioritise and deliver content improvements that enhance customer experienceWhat We''re Looking ForHands-on experience working with chatbots, conversational AI or NLP systemsStrong understanding of structured content, knowledge bases and information architectureComfortable breaking down complex, human-written content into machine-readable formatsA delivery-focused product manager who enjoys practical, detail-oriented workThe SetupSalary up to £65,000 plus bonusManchester-based role with 2 days per week in the officeFlexible working alongside fully remote chatbot developersOpportunity to shape and improve a high-visibility AI product used by thousands of customersIf ..... full job details .....