Technical Product Manager

Hybrid- occasional travel to office and quarterly product off-sitesWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we''re at a pivotal point on our journey to realise that aspiration.As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.Why you will love this opportunity as Technical Product Manager at CivicaAs a Technical Product Manager, you will be responsible for equipping your team with detailed technical requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica’s strategic goals.Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion.We are looking for an expert in creating clear and precise customer and outcome focused requirements, someone who leads by example and has hands on execution of the product delivery through product backlogs, ensuring that product development practices and backlog aligns to our roadmaps and our global vision.What you will do to be successful in this role as Technical Product ManagerKey responsibilitiesCollaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standardsGuide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteriaParticipating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product prioritiesTriaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectationsIdentify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product deliveryTogether with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitationsWork closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product developmentAnalysing data and metrics to inform product decisions, measure product performance, and identify areas for improvementSupport a strong culture of knowledge sharing and product decision and design documentationDemonstrated experience as a Technical Product Manager, working in a modern software or product organisationProven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteriaCapable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibilityCompetency to participate in technical discussions, code reviews, and architecture decisionsContinuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver valueStrong analytical skills to collect, analyse, and interpret data to inform product decisionsAbility to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer successFlexible to adapt to changing market conditions, customer needs, and business prioritiesStrong problem-solving skills to overcome technical, business, and customer challengesOperates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teamsUnderstanding of programming concepts, including data structures, algorithms, and software design patternsKnowledge of technical architecture, including system design, scalability, and performance optimisationWe Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don''t necessarily meet every single point on the list above, please still get in touch. We''d love to have a chat and see if you could be a great fit.Why You''ll Love Working with Us

As a company, we''re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here''s what you can expect:

BenefitsTime Off and Work-Life Balance25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being and SecurityPension Contributions – 5% employer match to support your future.Income Protection – Up to 75% salary cover for long-term illness.Life Assurance – 4x salary tax-free lump sum.Critical Illness Cover – £25,000 lump sum (extendable to dependents).Health and PerksPrivate Medical Insurance – Fast access to private healthcare.Health Cash Plan – Claim back physio, therapies and more.Dental Insurance – Cover for routine and emergency care.Affinity Groups – Join employee-led communities.Bounty Bonus – Refer a friend and get rewarded.Mandatory DEI StatementAt Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support ..... full job details .....