Technical Planner

PURPOSE OF THE JOB:The purpose of the Technical Planner is to assist all CMMS and Planning activities across the clients RandD Headquarters in CambridgeThe main feature of this role will be ensuring the effective provision of technical planning and scheduling all works for the Contract in a timely and effective manner.RESPONSIBILITIES:Assist with the daily running of the region wide CAFM system, ensuring all helpdesk and planned tasks are actioned in accordance with SLA''s. Continue to develop the maintenance program to ensure clear and concise workloads are given to the engineering team and Contract ManagersCorrect allocation of calls within contractual SLAs, submission to quoting team, and following calls through with required actions (subcontractor purchase orders, engineer attendance, etc)Monitoring outstanding maintenance schedules highlighting potential problem areas.Ensuring all work orders are scheduled in correct manner to the correct skillsetConsistently updating the CMMS system call records with required information and regular call updatesActive review of tasks due to breach their SLA and take appropriate action to close callsActioning job chases received from the customer and ensuring regular updates are providedAdhere to the client processes for the management of additions, removals and modifications for all site assetsParticipation in the Call Feedback processUndertake any other duties as requested by the Shift Manager and Contract ManagersBe part of a team to ..... full job details .....