Technical Operations Manager

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT We''re looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service. This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment. What you''ll be doingLeading and developing Technical Support and Field Service teamsActing as the senior technical escalation point for complex customer and operational issuesDriving SLA performance, service quality and customer satisfactionManaging installation quality, audits, and technical standardsWorking with OEMs, dealer groups and third-party installation partnersMonitoring device performance and operational KPIs to improve reliability and service deliveryImplementing process improvements and driving operational excellenceSupporting compliance, certification activities and technical governanceWhat we''re looking forProven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service ManagementStrong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integrationExperience managing technical teams and third-party service providersA ..... full job details .....