Technical Operations Manager - Automotive

Technical Operations Manager - Automotive Location: Cranfield, Bedfordshire Hours: Monday - Friday - 9:00am - 5:00pm Salary: £40,000 per annum Are you an experienced automotive professional looking to move away from the workshop into an office-based management role? We''re recruiting for a Technical Operations Manager to join a well-established automotive business based in Bedford. This is an excellent opportunity for someone with a background in vehicle repair, body shops, windscreen fitting or the wider automotive industry who enjoys solving problems, supporting people and delivering outstanding customer service. You''ll act as the technical expert for the business, investigating customer complaints, supporting field technicians and helping to ensure consistently high standards across technical operations. What you''ll be doing Investigating and resolving technical complaints relating to vehicle damage and windscreen installations. Liaising with customers, technicians and insurance companies to achieve positive outcomes. Assessing liability and recommending appropriate resolutions. Identifying training needs and supporting the ongoing development of technicians. Providing technical advice and guidance to the field-based fitting teams. Monitoring quality standards and identifying opportunities for continuous improvement. Maintaining accurate records and producing reports using internal systems. Supporting the wider management team with technical and operational ..... full job details .....