Technical Manager

Customer Technical Manager - Fresh Produce Reports to: Head of TechnicalAre you passionate about food safety, quality, and building strong customer relationships? Do you thrive in a fast-paced, fresh produce environment where no two days are the same?We are seeking an experienced Customer Technical Manager to join their technical team, taking ownership of customer/retailer relationships and ensuring the highest standards of food safety, legality, and quality across their supply chain.The OpportunityThis is a key role within the business, acting as the primary technical contact for customers while working closely with operations, supply chain, farm, and packing teams to deliver exceptional product quality and customer satisfaction.You will lead complaint reduction initiatives, drive continuous improvement, manage customer audits, and ensure full compliance with retailer requirements and industry standards.Key ResponsibilitiesAct as the primary technical contact for customers, managing all technical queries and requirements.Ensure compliance with UK food safety legislation and retailer codes of practice.Manage customer specifications and technical documentation.Lead responses to customer audits, complaints, and non-conformances.Conduct root cause analysis and implement effective CAPAs.Support the development and maintenance of the Quality Management System.Drive continuous improvement through KPI analysis and quality initiatives.Manage customer benchmarking sessions and weekly ..... full job details .....