Technical Manager - Heathrow Airport

At KONE, we improve the flow of urban life by making people''s journeys safe, convenient and reliable. We are now looking for a Technical Manager to lead our Technical Help Desk team across lifts and escalators and play a key role in supporting our maintenance operations in Slough. This is an exciting opportunity for a technically strong and people-focused leader who is passionate about developing teams, driving operational excellence, and using technical expertise to improve customer outcomes. As Technical Manager, you will lead a team of technical specialists who provide expert support to field engineers, helping resolve complex technical issues, improve equipment performance, and drive continuously improving across our service business. Experience within the lift and escalator industry is advantageous, but we also welcome candidates from other technical service and engineering sectors. Working out of our Slough office, this is a customer facing role with regular weekly visits meeting customers at Heathrow Airport. Main Responsibilities Lead, coach and develop a high-performing team of technical support specialists. Set clear team objectives, monitor performance and drive continuous improvement. Ensure timely and effective resolution of technical enquiries from field operations. Act as the primary escalation point for complex technical issues. Oversee technical support and data processes, ensuring consistency, quality, compliance and process improvement. Analyze ..... full job details .....