Technical Manager - Credit Hire

Technical Manager - Credit Hire

Application Deadline:

23 September 2025Department:

LegalEmployment Type:

Permanent - Full TimeLocation:

BoltonDescription

Technical:

You will be responsible for the quality of work delivered in the Credit Hire teams (Litigation and Pre-Litigation) with unlimited values.Technical and Delivery:

You will ensure that quality and technical frameworks and processes in the Credit Hire teams are working effectively and delivering value and mitigating risk.Clients:

You will be responsible for delivering the services in line with specific clients SLAs and claims handling requirements.Collaboration:

Working closely with the Technical Director, Growth / Sales and the Operational team to ensure that the claims handling model is consistent with the service expected by our clients and delivers an agreed level of profitability required.Support Technical Director / Operational Team with technical input in Credit Hire bids.Work closely and collaboratively with Technical Director, Operations Directors and Managers, and the Credit Hire partners and client service team in order to help to drive the integrated delivery of team wide projects.Development and Growth:

Working closely with the Technical Director and Technical Managers identify training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers.Quality:

Managing an effective audit function which delivers both internal and external audit requirements and forms an integral part of the technical framework for improving quality and service delivery.Key Responsibilities

Own the quality of work produced in Credit Hire - results, performance and client care.Align the approach to quality and risk with the wider Volume Legal teams in Keoghs, developing and driving a holistic and commercial approach to delivery aligned with Operations.Work collaboratively with other Technical Directors/Managers/leads across the business as well as Growth/Sales/ CAMs, develop and report against a range of KPIs against which the success or otherwise of quality and client care are measured.Be accountable for implementing strategies to be adopted across the whole of Credit Hire to improve performance metrics and client care with plans to support planned volume and profit goals, coordinating the efforts of supervisors and technical staff to achieve quality objectives. Coordinate with the Technical Director to communicate these strategies.Monitor, report and analyse trends on performance against key KPI and drive activity to improve performance and outperform competitors.Monitor, report and analyse trends on professional indemnity spend and loss of profit linked to errors and complaints; drive reductions in the cost of mistakes and damage to the Keoghs brand.Devise and deliver supervisory and case handling models that deliver the right focus on quality which are pragmatic and commercial.Influence and lead supervisors to deliver improved quality and client care, guiding continuous improvement and capability development.Identify risk and suggest pragmatic commercial solutions to avoid or mitigate damage.Assist Growth/Sales/CAMS and PPCs to enhance client communication around performance and client care, including attendance at client meetings and reporting.Manage a team of Technical Supervisors and Technical Leads; work with auditors to meet client and internal requirements, and lead the pre-client audit process within Credit Hire.Review work states and capacity with operational colleagues and contribute to strategies to remove blockers.Maintain a technical capacity plan with operational colleagues to ensure optimum supervisory levels and high-quality client care.Training and Development: oversee ongoing technical training and development across Credit Hire and promote staff development to improve engagement and reduce attrition.Lead development and training in file handling roles in collaboration with Quality/Technical teams.Establish internal communications to engage staff and drive change and collaboration.Skills, Knowledge and Expertise

Solicitor / Legal ExecutiveProven track record in credit hire litigation file handling with results-driven performance and client care.Financial Authority of at least £100k.Over 5 years’ experience handling claims including litigation; pre-litigation experience preferred.Leadership experience in a Team Leader or supervisor role; experience as a Technical Manager/Lead.Ability to build relationships, consult meaningfully, and lead through listening and collaboration.Strong communication, capable of managing multiple initiatives, and liaising with unrepresented and vulnerable claimants.Strategic thinker who is hands-on and balanced between excellence and profitability.Passion for quality, client care and results; organized and detail-oriented.Proactive change agent; able to recruit champions and drive best practices.Adept at prioritization and balancing competing demands.Required Soft Skills:Effective communicationTeamworkDependabilityAdaptabilityConflict resolutionFlexibilityLeadershipProblem-solvingBenefits

Davies Incentive Plan25 days holiday per year (increase with service level; option to buy/sell 3 days)Family Cover Private Medical Insurance (Bupa) with option to upgrade to family within first monthSimply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and wellbeing resourcesDeath in ServiceCritical Illness CoverPHI/Income ProtectionPension Contribution 5% Employee / 3% EmployerEmployee Resource GroupsEmployee Volunteering ProgrammeCycle to Work SchemeTech SchemeSeason Ticket LoanGym FlexDiscounts on online discount sites and Merlin Attractions nationwideDiscounts at local retail ..... full job details .....