Technical Manager

An established IT services business providing managed IT support, technical projects and related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery. Job Description: Take overall responsibility for the delivery of IT support, projects and managed services to business customers. Lead, manage and develop the technical team, including recruitment, onboarding, training, one-to-ones and appraisals. Allocate and schedule technical resources to ensure operational and project requirements are met. Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets. Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement. Maintain accurate and up-to-date customer documentation, service tickets and contract records. Build strong relationships with customers and act as a key technical contact for senior stakeholders. Lead technical discussions during the sales process, supporting hardware, software and project requirements. Conduct regular customer reviews, present service performance and identify opportunities for service improvements or additional solutions. Act as the escalation point for complex technical issues, providing hands-on technical support where required. Maintain a strong understanding of the technologies and services supported by the business. Help ..... full job details .....