Technical Lead

Job title: Technical Lead Location: Manchester Working arrangement: Hybrid 2 days a week Salary: Up to 75k This is a hands-on leadership role where you will guide a Scrum team building and improving a large-scale contact centre platform. You will take responsibility for how work is shaped and delivered, making sure the team has clear direction and that what is released is stable and ready for real customer use. The role balances technical decision making with day-to-day delivery, so you stay close to the code while helping others do their best work. You will work closely with Product and Platform to turn ideas into practical solutions, manage trade-offs, and keep delivery on track. Alongside this, you will help the team improve how they use modern tools, including AI, in a way that supports quality rather than cutting corners. There is also a strong focus on improving and modernising existing systems, helping the team move forward without disrupting what already works. What you will do Lead a Scrum team through planning, delivery, and release, with responsibility for sprint outcomes Design and build services using C# and .NET, while guiding frontend work with Vue.js Break work into clear, manageable pieces and support the team through delivery Manage technical risk, support incident response, and ensure systems remain reliable Help the team make effective use of AI tools in everyday development What we are looking for You are comfortable ..... full job details .....