Technical Lead

At a high level, the aim of this role is to ensure that the work produced by the pre-litigation credit hire unit is technically excellent and fully aligned with the Keoghs Quality Framework and expectations of our clients. They will work directly with the Technical Manager and Business Unit Director and be responsible for supervision, mentoring and coaching of all file handlers within the pre-litigation unit with emphasis placed on onboarding new starters. They will be responsible for driving policies and strategies to support the technical progression of file handlers and help to achieve technical excellence within the pre-litigation credit hire unit in line with the client''s SLA''s. Key Responsibilities•Handle a small caseload of pre-litigation files which are complex.•Work with the Technical Manager to continuously improve best practice.•Work in partnership with the team leaders, Technical Manager, BUD and DBUD to ensure that client SLA''s, KPI''s and other requirements are embedded in the teams and hit.•Continuously review suitability of workflows/processes•Identify to the Technical Managero Areas of risk and potential risko Emerging trends / behaviourso Areas of avoidable litigation•Recommend to the Technical Managers strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.•Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring ..... full job details .....