Technical Lead

Technical LeadLondon (hybrid)£60,000 - £70,000We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training. Responsibilities:Provide technical leadership, senior escalation support and mentor team membersMeet SLA targets, identify any patterns, issues and support the team to maintain service levelsConduct regular client visits and build strong client relationshipsLead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documentedSupport the MSP Ops Manager and MD in client reviews, proposal development and technical presentationsContribute technical expertise to pre-sales conversations, evaluate new products and technologiesDrive IT service excellence aligned with ITIL principlesSkills:Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environmentExcellent understanding of MDM and identity management (Jamf, Addigy, ..... full job details .....