Technical IT Engineer

We are currently supporting a Managed IT Services company who look after the entire IT estate for businesses of all sizes across Dorset, Hampshire and further afield. They provide IT Support Services, as well as being a ''one-stop-shop'' for all things Business IT, such as Hardware, Software, Security and Broadband. They are looking for an enthusiastic and committed person to join the Technical Team and provide excellent support and services to their end customers. The position will involve dealing with support queries from customers and using tools remotely to resolve issues. You will also be required to visit customer sites and install kit or troubleshoot problems as and when needed, therefore having transport (car) is imperative. The work is varied, with different aspects both in day-to-day IT Support and proposing appropriate solutions for customers and then implementing them. Duties include - 1st and 2nd line support for IT Helpdesk with a view to eventual 3rd line as skills are gained Giving support by telephone, remote or on-site visits. Use of Teamviewer Software for remote access. Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets. Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of on-site backups, and remedy when issues happen. Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including configuration ..... full job details .....