Technical Helpdesk

Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same?Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You''ll be at the heart of keeping our clients'' automated warehouse solutions running smoothly. You''ll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full-time permanent position. You''ll be working rotating shifts of 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. However, some flexibility is required, this is logistics after all!Pay, benefits and more:We''re looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you''ll do on a typical day:Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLATriaging tickets, updating information, and escalating to relevant teams where neededCommunicating with customers through phone, email, and support software to deliver clear updates and technical insightRunning system monitoring tools, ..... full job details .....