https://jobs.co.uk/job/technical-helpdesk-agent-x2-mcs-group--0220842d-4fe4-4c9d-85ae-2837f5557d46 RSS feed for Technical Helpdesk Agent x2 at MCS Group. en-gb Fri, 18 Sep 2026 17:15:56 GMT https://jobs.co.uk/job/technical-helpdesk-agent-x2-mcs-group--0220842d-4fe4-4c9d-85ae-2837f5557d46 https://jobs.co.uk/job/technical-helpdesk-agent-x2-mcs-group--0220842d-4fe4-4c9d-85ae-2837f5557d46 Fri, 18 Sep 2026 11:54:07 GMT Location: City | Salary: 27500.00-27500.00 Annual | Type: Permanent | Technical Helpdesk Agent - VoIP and Telecoms£27,500 - £30,000 Full-time Office-basedWe''re recruiting for a Technical Helpdesk Agent to join an established telecoms environment, providing first-line technical support across VoIP, connectivity and associated network technologies.This position would suit someone with existing technical support or helpdesk experience who is looking to develop deeper expertise within VoIP and telecommunications. The Role Working as part of the technical support function, you''ll be responsible for diagnosing and resolving customer issues across a range of VoIP and telecoms services.Your responsibilities will include:Providing first-line technical support via phone, email and ticketing systemsDiagnosing VoIP, hardware, software and network connectivity issuesConfiguring and troubleshooting IP phones, DECT devices, softphones, routers and switchesInvestigating issues across SIP, RTP, TCP/IP, PBX and PSTN environmentsUsing network diagnostic tools including Wireshark, Ping and TracerouteProviding remote technical support where requiredManaging incidents through the ticketing system and maintaining accurate technical recordsEscalating more complex faults t... Permanent