Technical Field Support Advisor

Salary: 38,000 Working Hours: 40 hours per week (08:30 - 17:00)Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension SchemeTravel: National travel required - all business travel, subsistence and expenses coveredTechnical Field Support Advisor (Field-Based, Nationwide)An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You''ll be the go-to expert in the field, providing practical solutions where remote support alone isn''t enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.The Role You''ll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical casesDiagnosing and resolving technical issues related to installation, configuration, ..... full job details .....