Technical Facilities Manager

Chubb Blackburn Facilities Manager - Job Description


ROLE PURPOSE

The Facilities Manager is responsible for the end-to-end management of facilities services across the site, ensuring the environment is safe, compliant, well-maintained, and aligned with client expectations.

This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman-level tasks as required, escalating any specialist or regulated work to qualified professional contractors


KEY RESPONSIBILITIES:

1. Building Operations & Maintenance

- Ensure the internal and external fabric of the building is maintained to a high standard.

- Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning.

- Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant.

- Monitor and maintain asset registers, site plans, equipment records, and compliance documentation.

- Manage major work programmes, refurbishments, and capital projects acting as the client liaison point.

- Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required

2. Statutory Compliance & Health & Safety

- Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety).

- Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit-ready.

- Lead risk management activities, including incident investigations, insurance liaison, and corrective actions.

- Conduct regular H&S checks, audits, and inspections across all areas of the building.

- Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated.

- Ensure third-party contractors adhere to all H&S standards, RAMS, permits to work, and site policies.

3. Contractor & Supplier Management

- Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering).

- Monitor contractor performance against KPIs, SLAs, and contract obligations-taking corrective action where required.

- Ensure all procurement activity complies with company policy.

4. Financial Management & Reporting

- Prepare, monitor, and control site FM budgets in line with client expectations.

- Forecast expenditure, track variances, and manage cost-saving initiatives.

- Ensure the service agreement is delivered within agreed financial parameters.

- Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries.

5. Workplace Experience, Meeting Rooms & Event Support

- Ensure all meeting rooms are regularly checked and maintained to a high standard.

- Oversee cleanliness, AV readiness (non-technical checks), layout, and room presentation.

- Escalate issues as appropriate.

- Support room setup requirements including:

- Moving furniture

- Adjusting layouts

- Preparing rooms for meetings, workshops, or events

- Support building-wide events, town halls, and conferences, ensuring smooth setup and reset.

6. Client Relationship & Stakeholder Engagement

- Act as the primary point of contact for the client''s day-to-day operational needs.

- Attend client meetings, provide performance updates, and ensure actions are completed.

- Build and maintain strong client relationships through consistent service quality.

- Identify and implement service improvements that enhance the client''s workplace environment.

7. Leadership & Team Management

- Lead the Facilities Co-ordinator

- Provide coaching, support, and regular performance reviews for direct reports.

- Foster a culture of safety, customer focus, and continuous improvement.

8. Additional Responsibilities

- Liaise with local authorities, emergency services, insurers, and regulatory bodies.

- Support ESG and sustainability initiatives across energy, waste, and recycling.


SKILLS & COMPETENCIES

- Strong knowledge of building systems and basic repair techniques

- Ability to carry out basic handyman tasks safely and competently

- Excellent leadership and supplier management skills

- Strong commercial awareness and budgeting skills

- Skilled in problem-solving and prioritisation

- Excellent communication and reporting ability

- Competent in CAFM/ELogbooks and MS Office

- Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills


EXPERIENCE & QUALIFICATIONS

Essential:

- Previous experience as a Facilities Manager or Senior FM role

- Strong understanding of statutory compliance and health & safety responsibilities

- Experience managing multiple FM service providers

- Ability to complete minor repairs and basic maintenance work

- Strong experience with budget management and reporting