Technical Engineer

Technical Engineer (Domestic Boilers and Heating)Location: Field-BasedJob Type: Full-TimeSalary: 35,000- 40,000 (depending on experience) + 150 per Saturday rota paymentAbout the RoleWe are looking for a skilled and customer-focused Technical Engineer to join our Technical Services team. This field-based role involves providing on-site fault-finding, servicing and breakdown support for domestic boilers and hot water systems across the South East.You''ll also provide technical support via a dedicated helpline on a rota basis and work alongside the sales team to support installer events, product demonstrations and technical training.This is an excellent opportunity for an experienced heating engineer who enjoys solving technical challenges while delivering exceptional customer service.Key ResponsibilitiesDiagnose and repair faults on domestic boilers and hot water products at customer premises.Provide technical support through the telephone helpline as part of a weekday and Saturday rota.Support sales activities, including installer visits, trade events, demonstrations and technical presentations.Build and maintain strong relationships with customers, installers and service partners.Monitor and support local service agents to ensure high service standards and appropriate stock levels.Deliver product training to installers and service agents through presentations and live demonstrations.Resolve customer issues efficiently and professionally.Share technical feedback and ..... full job details .....