Technical Delivery Manager - Workday

I''m currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support, security, governance and future development.
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Working closely with HR, Technology and key business stakeholders, you''ll play a pivotal role in ensuring Workday remains stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment.
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Key Responsibilities

• Lead the day-to-day operation, support and continuous improvement of the Workday platform
• Manage and develop a team responsible for Workday delivery, support and administration
• Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction
• Drive the delivery of new functionality, enhancements and platform improvements
• Provide expert guidance on Workday best practice, configuration, security and governance
• Monitor tenant health and proactively identify opportunities for optimisation
• Partner with HR and Technology stakeholders to understand requirements and deliver effective solutions
• Manage Workday releases, testing activities and change deployments
• Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes
• Champion continuous improvement across processes, systems and service delivery

• Strong experience working with Workday in a lead, manager or platform ownership capacity
• Good understanding of Workday HCM and related modules
• Experience managing Workday security, access controls and governance
• Previous team leadership or people management experience
• Strong service management and operational support experience
• Experience delivering system enhancements, upgrades and development roadmaps
• Knowledge of Agile, Scrum or similar delivery methodologies
• Excellent communication and stakeholder management skills
• Strong problem-solving and decision-making abilities
• A proactive approach to platform health, optimisation and continuous improvement