Technical Delivery Manager - Wastewater

Job Description

Closing Date: 2025-09-29Job Title: Technical Delivery Manager - WastewaterLocation: Hybrid - 2 days in Durrington office, 3 days WFHContract Type: PermHours: 37Salary: £50,000-£52,000 per annumDriving license and own vehicle required.There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!Job Overview

Accountable for leading a team in the management and approval of wastewater adoptions, diversions and requisition applications. Will also be accountable for a team who will carry out onsite inspections to ensure compliance with approved applications. Leading your team to proactively engage with their customers (a mix of domestic, developers, consultancies, and construction companies) to deliver a seamless application experience, to gain technical approval of their application. Collaborating with internal teams within Southern Water when required. To ensure the financial governance of the Project Reference Number (PRN) is managed to ensure correct allocations of funds from appropriate departments.Responsibilities

Accountable for all D-Mex Service Level Agreements and Qualitative (Customer Satisfaction) scores for the wastewater application workstreamsAccountable for the team''s proactive communication with customers, to build relationships, understand their needs and manage the customer journey and experience throughout the processAccountable for ensuring the most appropriate solution, inline with Southern Water requirements, are in place to meet the customer''s needs, and all service level agreements are metResponsible for the evaluation of all new designs produced by developers to ensure they comply with Southern Water Standards, Design and Construction Guidance (DCG) and Sewers for AdoptionRepresent Southern Water at meetings with customers and developers - where requiredResponsible for building effective relationships within Southern Water teams to assist with customer''s needsHold effective cross functional relationships within Developer Services to support with the management of applications, onward delivery of schemes, and work in accordance with our Service Level Agreements and target customer experienceAccountable for proactively monitoring overall progress of applications, identifying and mitigating risks, as well as reactively resolving issues and creating actions plans to ensure service recovery in a complaint or low score situationResponsible for resolving issues escalated by your team by working collaboratively with leaders and other teamsResponsible for the creation of and updates to guidance and process documentation for your team and the customerResponsible for supporting-overseeing governance processes and ensuring corporate systems are up to date with key information. Using company systems and processes to provide performance updates on the associated PRNResponsible for allocating complex engineering requests to correct responsible departments within Southern WaterAccountable for complying with Southern Water health and safety standards.About You

Skills and Competencies

Experience leading a team in a customer focussed and target driven environment, setting goals and tracking performanceAbility to coach and empower team to achieve their goalsConfident facilitating meetings to achieve an agreeable outcome to both partiesAbility to work to demanding targets and deadlines in a fast-paced environmentBe proactive and work collaboratively with application associated teams to achieve targetsCan deliver a high level of accuracy through attention to detailRead, understand and apply technical guidance documentationExcellent written and verbal communication skills to present information to customers concisely, clearly and accurately with ability to adapt approach to different situationsExcellent customer service focus, demonstrating patience, empathy and resilience when dealing with customers - always maintaining a calm and professional manner Good persuasion and influencing skills with the ability to handle difficult situations, whilst adhering to company policyGood IT skillsExcellent organisational skillsFinancial awarenessQualifications

Engineering HNC/D or Degree level essentialSMSTS or equivalent CDM qualification also essentialProject Management Qualification (APM, PRINCE2 etc) desirable but not essentialDriving license and own vehiclePackage

This role will be full time Monday to Friday with a hybrid approach at our Durrington office 2 days a week, 3 days WFH.We are offering a salary of up to £52K per annum depending on skills and experience as well as other benefits including:Generous pension up to 11% company contribution25 days annual leaveLife assurance equal to 4x salarySalary sacrifice electric car scheme (after 6 months service)Health Cash PlanFull funded eye testsTwo paid volunteering days a yearOccupational health serviceDiscounts with over 800 popular retailersDigital GP serviceStudy support may be available for job-related qualificationsCompetitive maternity leave and flexible return to work optionsCycle to work schemeJoin our Customer Service team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.Does this opportunity excite you but you''re not 100% sure if you meet all the requirements for the role? Or are you concerned that ''normal'' office hours aren''t possible given your personal circumstances? Whilst we can''t accommodate every flexible working request, we''ll try to find a practical solution. So why not engage with us and find out more about this role?If this role isn''t quite what you''re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself

(myworkdaysite.com)Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That''s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you''ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be ..... full job details .....