Technical Customer Support Specialist

This role is being handled by Via, a secure hiring platform used by employers to review candidates. After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match. Technical Customer Support SpecialistLondon Hybrid / Remote Flexible£35,000-£45,000 + Benefits + EquityAbout the RoleA fast-growing tech startup is seeking a Customer Support Specialist to provide exceptional support to its users.You''ll play a key role in ensuring customers have a smooth, helpful, and efficient experience with the company''s software products. This is a high-impact role with ownership, variety, and the opportunity to learn from a dynamic, fast-moving team.Key ResponsibilitiesRespond to customer inquiries via support tickets, live chat, and calls, resolving issues quickly and professionallyRun 1:1 and group support sessions to onboard or train usersCollaborate with product and engineering teams to solve technical issues and improve workflowsIdentify patterns in feedback to recommend improvements to products and support processesCreate and update help articles, guides, and tutorial videosMaintain high standards for key support metrics such as response times, resolution times, and customer satisfactionContribute to cross-team projects and initiativesAbout You2+ years of experience in customer support or technical support rolesExperience with support platforms such as Intercom, Zendesk, or SlackExcellent written and verbal communication ..... full job details .....