Technical Customer Support Specialist

Jobg8 is a rapidly growing job advertising platform, advertising millions of jobs internationally, with a primary focus on the USA, UK, and mainland Europe. We work with customers to buy and sell job seeker traffic, helping deliver high-quality job applications to their roles. Jobg8 is looking for a Technical Customer Support Specialist to help our clients set up and manage their job advert feeds. This is a varied role suited to someone who is comfortable using IT systems, working with data, helping customers, and solving day-to-day technical issues. You will also support the wider team with basic testing, client queries, marketing or lead generation activity and credit control. What you ll be doing Customer Support and Integration You ll work in a team who are the first point of contact for customers who need help with their accounts, job feeds, or technical questions. You will investigate simple issues, answer queries clearly, keep clients updated, and pass more complex problems to the technical team when needed. You will help set up and manage job advert feeds using our internal tools. This will include working with job data, checking that jobs are being imported and sent correctly, and reviewing reports to spot any issues. Testing and Quality Checks You will help monitor our customers to ensure their setup is operating as expected. This will include basic testing, checking that job adverts display correctly, logging issues clearly, and retesting fixes once they have ..... full job details .....