Technical Customer Support

Position: Technical Customer Support Location: Didcot, OxfordshireSalary: 28,000.00- 30,000.00 per yearAre you a tech-savvy problem solver with a passion for consumer electronics? This role offers the perfect blend of technical challenges and customer interaction, making it ideal for someone who thrives in a dynamic environment. Join a team where your skills will be valued, and your contributions will make a tangible impact.As a Technical Customer Support, you will be an integral part of the Technical Support Department, serving as a vital link between the Service and Customer Service departments. This role provides an excellent platform to enhance your technical expertise while working closely with trade professionals and end-users.Key duties and responsibilities:- Provide first-class technical and sales support via telephone, email, and face-to-face interactions.- Offer technical support to internal teams.- Manage the spare parts database, ensuring accuracy and compatibility across brands.- Act as a conduit between the Service and Customer Services departments, managing service administration.- Support the Product Specialist with demonstration and review stock, testing and understanding products to increase the knowledge base.Skills and experience:- Strong communication skills with a customer-first mindset.- Excellent organisational skills and attention to detail.- Ability to work independently and collaboratively across multiple departments.- Keen interest in electronics ..... full job details .....