Technical Customer Support Advisor (Temp)

We are looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels.You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. You ll play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately.To be considered for the role, you ll require the following essentials: Strong troubleshooting and analytical skills.Process drivenThe ability to explain information in a clear, customer-friendly way.Confidence using Microsoft Office and web-based systems.Excellent attention to detail and organisational skills.The ability to manage competing priorities and work effectively within a team.A commitment to delivering high-quality customer service and resolving issues efficiently. Within this position, you ll also be: Provide advice and support to customers across products and services.Troubleshoot reported issues using diagnostic tools and technical documentation.Support customers with connected products, applications and connectivity issues.Explain technical information in a customer friendly manner clearlyHandle enquiries via phone, email, chat, SMS and ticketing systems.Escalate complex issues where required.Maintain accurate customer records and case notes.Manage complaints and work towards effective resolutions.Work ..... full job details .....