Technical Customer Success Manager

Permanent PositionUp to 45,000 a year + 5k car allowanceSolihull We are looking for a Technical Customer Success Manager to become a trusted advisor for a portfolio of managed IT customers, helping them maximise value from their technology and managed services.This role is ideal for someone who started their career in hands-on IT support, technical support, service desk, or infrastructure engineering and has naturally progressed into a more customer-facing position. You''ll combine strong technical understanding with relationship management skills, acting as the bridge between technical delivery teams and customer stakeholders.As a Technical Customer Success Manager, you will proactively support customers through technical guidance, strategic planning, service improvement and ongoing relationship management. You''ll help customers understand their environments, reduce risk, improve performance and ensure they receive an exceptional service experience.We''re specifically looking for someone who understands real-world IT environments because they''ve worked within them directly and someone who can confidently speak with both technical teams and non-technical stakeholders alike.Key Responsibilities Act as the primary technical and customer success contact for a portfolio of managed IT customers, building strong long-term relationships.Develop a deep understanding of each customer''s IT environment, infrastructure, cloud services, security posture, and operational ..... full job details .....