Technical Customer Service

Technical Customer Service AdvisorBishop''s Stortford / London 28,000 - 32,000 DOELove solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day?We''re looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions.You''ll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What''s in it for you?Salary of 28,000 - 32,000 depending on experienceHybrid working with flexibility to work remotelyAt least one day per week in London- near Liverpool StreetOpportunity to work with innovative connected technology and AI-driven solutionsGenuine career development and progression opportunitiesCollaborative and supportive team environmentChance to make a real impact on customer experience and operational performance What you''ll be doingActing as the first point of technical support for customer-facing teamsGuiding customers through diagnostics and troubleshooting over the phone and remotelyMonitoring and managing system alerts, faults, and performance issuesInvestigating ..... full job details .....