TECHNICAL CUSTOMER SERVICE ADVISOR

TECHNICAL CUSTOMER SERVICE ADVISORNORTH FAMBRIDGE, CHELMSFORDCIRCA 35,000 + COMPANY BONUS THE OPPORTUNITY:Do you have an electrical background and enjoy helping customers understand products and solve technical problems?Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You''ll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You''ll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:You''ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.Explain electrical product functions and specifications, helping customers understand technical information and how components operate.Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.Investigate product performance and fault enquiries, gathering ..... full job details .....