Technical Contract Manager

OverviewJoin to apply for the

Technical Contract Manager

role at

JLL

Position Concept: As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Technical Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process and procedures.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Responsibilities

Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.

Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Make recommendations for improvement and provide concise technical reports when required.

Manage all activities relating to the technical and efficient operation of installed building systems including MEP assets and compliance with statutory regulations.

Work closely with the engineering team to ensure Specialist Vendors visits are prepared and approved in line with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.

Ensure the team and Specialist Vendors comply with contractual service level agreements (SLAs).

Take a leading role in the operation of the CMMS system, ensuring MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitor progress and manage team performance to ensure outputs are met.

Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly and Quarterly Report Meetings.

Complete Monthly and Quarterly Engineering Reports noting significant events or activities (including MEP Asset Reliability Reports).

Ownership of engineering risk register and reporting on critical systems availability/asset reliability.

Review engineering competency, identify skills gaps and future training needs; ensure contract is staffed by competent teams with effective succession planning.

Compile of critical incident and near-miss reporting and after-action reviews for any critical incident.

Ensure all MEP planned/corrective/reactive maintenance aligns with OEM/SFG20 minimum requirements.

Notify Customer immediately of any critical equipment operational issues and provide relevant reports with recommendations.

Own statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.

First line management of escalation of Specialist Vendor performance issues.

Ensure all technical/legislative updates are effectively communicated and implemented by the engineering team.

Active participation in the site escalation process, including on-call support for MEP emergency response requirements.

Ownership of the financial performance of the account including development of opportunities relating to projects.

Personal Specification

Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar

HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE)

Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)

CandG Pts. 1 and 2, equivalent or exceeds.

18th Edition IEE: Wiring and Installation.

IOSH Managing Safely (Or NEBOSH equivalent)

Excellent communication skills and the ability to deal with all levels of staff/management/customers.

Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.

Enthusiasm and Proactive in achieving the highest standard of operation.

Have excellent IT and report writing skills.

Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.

Demonstrate a willingness to attend on and off-site training for MEP assets, including HV/LV Authorised Person Training (may require nights away from home).

Advanced communication skills with a full understanding of customer needs and expectations

A high level of initiative, with drive to continuously improve the operation.

A smart presentable professional appearance

Ability to comprehend and act upon both verbal and written instructions

Integrity, honesty and punctuality is also expected

Collaborative Team Player, who works effectively to achieve common goals.

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