Technical Content Writer

Overview

Role: Technical Communications SpecialistLocation: Bedford (Hybrid)Hours: Full time, 9am-5pm Mon-FriSalary: Up to £50,000An excellent opportunity has now arisen for a Technical Communications Specialist to join our client''s successful team.About the employer

We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.Benefits

Hybrid working following probationCasual dressCompany pensionCycle to work schemeLife insuranceSick payDuties

Audit existing documentation and support patternsCreate a complete internal knowledge base for the support teamBuild a customer-facing help centre with intuitive navigation and searchWrite clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting and FAQs, API/integration docsProduce video tutorials and visual guides for complex processesEstablish documentation standards and style guides for future consistencyTrain the support team on documentation best practicesWhat we would like from you

3+ years\'' technical writing experience within B2B SaaSAbility to translate complex technical concepts for different audiencesExperience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)Strong understanding of customer support workflows and ticket-deflection strategiesConfident user of generative AI to maximise productivity while maintaining qualityHow to apply

If you are interested in this role, please submit your most recent CV below.MKTEMPEEO and data

By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working ..... full job details .....