Technical Content Writer

OverviewRole: Technical Communications SpecialistLocation: Bedford (Hybrid)Hours: Full time, 9am–5pm Mon–FriSalary: Up to £50,000

An excellent opportunity has now arisen for a Technical Communications Specialist to join our client’s successful team.

Who are we?We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.

Responsibilities

Audit existing documentation and support patterns

Create a complete internal knowledge base for the support team

Build a customer-facing help centre with intuitive navigation and search

Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting and FAQs, API/integration docs

Produce video tutorials and visual guides for complex processes

Establish documentation standards and style guides for future consistency

Train the support team on documentation best practices

What we would like from you

3 years’ technical writing experience within B2B SaaS

Ability to translate complex technical concepts for different audiences

Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)

Strong understanding of customer support workflows and ticket-deflection strategies

Confident user of generative AI to maximise productivity while maintaining quality

How to applyIf you are interested in this role, please submit your most recent CV below.

MKTEMP

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