Technical Consultant - 3rd Line

ABOUT US Apogee is one of the UK''s leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee''s support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards, improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing: Acting as a final escalation point for complex technical ..... full job details .....