Technical Claims Manager

Technical Claims Manager Peterborough£DOE + BonusFull-time, permanent We''re working with a well-established organisation operating in the automotive and vehicle services sector, who are looking to appoint an experienced Technical Claims Manager to lead their claims function. This is a senior, hands-on role combining technical claims expertise, people leadership, and operational oversight. You''ll play a key part in delivering a fair, efficient, and customer-focused claims service while maintaining strong cost control and compliance standards. The Role of Technical Claims Manager As Technical Claims Manager, you''ll lead a team of Claims Advisers responsible for assessing and authorising claims. You''ll also share responsibility for wider operational performance, complaints handling, and continuous improvement across the business. Key Responsibilities Lead, manage, and develop a team of Claims Advisers to deliver a high-quality claims service Ensure claims are assessed accurately and consistently in line with policy terms, SLAs, and regulatory requirements Drive strong customer outcomes through clear communication and fair decision-making Monitor claims volumes, turnaround times, KPIs, and performance trends Produce and analyse management information to identify risks, cost pressures, and improvement opportunities Support control of claims spend, burn rates, and overall scheme performance Jointly oversee complaints handling, ensuring fair and compliant resolution Deliver ..... full job details .....