Technical Claims Advisor

Overview

Technical Claims AdvisorMonday - Friday 9:00am - 17:30pm (1 in 3 Saturdays 9am - 1pm)28,000- 30,000 DOEHarlowAre you a natural problem-solver who enjoys guiding people through challenging situations?Would you like to join a rapidly expanding business that will thoroughly assist with progression and development?If so, then this position may be for you!We\''re looking for a Technical Claims Advisor who can combine accuracy, empathy, and efficiency to help our customers when they need us most. In this role, you will play a key part in ensuring claims are assessed accurately and resolved promptly. You will guide customers through the claims process, offer advice, and ensure all activity aligns with company procedures, regulatory requirements, and service standards.

Responsibilities

Provide accurate claims advice across a variety of products and the processes involved within your handling limit.

Resolve claims across a variety of platforms, telephone, email and online.

Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend.

Understanding our various customer\''s requirements and working with them to ensure they are properly dealt with.

Maintain company service levels and deliver on set KPI\''s.

Provide professional and friendly service.

Ensure fair settlement of a valid claim.

Service in accordance with industry and company guidelines.

Handle any complaints associated with a claim as per the complaints process.

Manage all administrative aspects of the claim.

Benefits

Free Parking

Pension: 4% Employee Contribution, 4% Employer Contribution

Fully funded thorough and extensive training

Opportunity to complete courses and qualifications

Excellent progression opportunities

Casual Dress code

Buy additional holidays scheme

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