Technical Claims Advisor

Job title: Technical Claims AdvisorLocation: ThameContract details: Full time, permanent Hours:Monday to Friday, 9:00am to 5:00pm Plus 1 in 4 Saturdays, 9:00am to 1:00pm (overtime)Salary: 28,000 per annum + overtimeBenefits and Perks:25 days holiday rising to 27 with length of serviceBirthday day off + Buy annual leave schemeHybrid working after successful completion of 3-month probationary period (2 days working from home)Death in Service - 4x salary from day oneCritical illness - 2 x salary from day onePrivate Healthcare after 6 monthsPension schemeFree parkingModern work facilitiesResponsibilitiesYou will be responsible for managing and accessing mechanical breakdown warranty claims in line with policy terms and company procedures. You will play a key role in ensuring customers receive a high level of service while maintaining strong relationships with dealer partners and repairers.Key duties include:Reviewing and processing incoming warranty claims via online systems and emailAssessing claims for approval or rejectionRecording claim decisions and maintaining accurate system notesManaging technical relationships with dealer workshops and repair networksEnsuring administrative accuracy and completeness of claim filesCommunicating effectively with customers, dealers, and repairers regarding claim outcomesSupporting continuous improvement initiatives within the claims processSkills and AttributesExperience gained within a dealership, garage, vehicle warranty, claims, ..... full job details .....