Technical Catering Engineer (Office Based)

Elite Personnel are recruiting on behalf of a growing and successful business based in Birmingham for an experienced Technical Catering Engineer to join their expanding team. This is a fantastic opportunity for a qualified engineer who is looking to move into a predominantly office-based role whilst still utilising their technical expertise. Working within a supportive and professional environment, you will be the first point of contact for customers experiencing equipment breakdowns or service issues. The Role As a Technical Catering Engineer, you will provide telephone-based technical support to customers, helping to diagnose faults and resolve issues remotely wherever possible. Where a repair cannot be completed over the phone, you will arrange for an engineer to attend site. The role is mainly office based; however, there may be occasional visits to customer sites when additional support is required. A company vehicle will be provided for any site visits. Key Responsibilities Taking inbound calls from customers experiencing equipment faults or breakdowns. Diagnosing technical issues over the telephone. Guiding customers through troubleshooting procedures to resolve faults remotely. Determining when an engineer visit is required and arranging call-outs. Providing excellent customer service and technical support. Updating customer records and service information accurately. Liaising with engineers and internal departments to ensure swift resolution of issues. ..... full job details .....