Technical Business Analyst

Technical Business Analyst

-55K - -65K

Manchester - Hybrid

An exciting opportunity to join a growing professional services organisation as a Technical Business Analyst. In this role, you''ll play a pivotal part in shaping how technology drives business transformation, with a particular focus on Salesforce, AI, and automation platforms. Acting as a bridge between business stakeholders and technical delivery teams, you''ll lead requirements definition, process optimisation, and system improvements.

Key Responsibilities

• Deliver exciting new platform functionality for internal systems, ensuring business requirements are captured, prioritised, and translated into actionable deliverables.
• Lead the design, documentation, and optimisation of business processes (As-Is/To-Be).
• Drive the adoption of technology such as Salesforce, AI, and intelligent tools, ensuring system enhancements deliver measurable business value.
• Manage the end-to-end lifecycle of system changes, from requirements gathering through configuration, testing, deployment, and user adoption.
• Partner with senior stakeholders across functions to identify opportunities for efficiency, automation, and improved user experience.
• Produce and oversee test plans, facilitate UAT, and develop training materials to support successful change adoption.
• Champion agile delivery practices, iterative development, and continuous improvement.
• Identify and communicate delivery risks, dependencies and opportunities, providing clear progress updates to project stakeholders.

Ideal Skillset

• Proven experience as a Business Analyst, ideally within technology-enabled transformation projects.
• Strong background in requirements gathering, stakeholder management, and process re-engineering.
• Hands-on experience with platforms such as Salesforce and knowledge of AI or automation platforms.
• Excellent communication skills, with the ability to engage confidently with both technical and non-technical audiences.
• Skilled in process mapping, user journeys, and producing clear documentation.
• Proficient with tools such as Jira, Confluence, Excel, SharePoint, and Visio.
• In-depth understanding of Agile methodologies and the SDLC.

Benefits

• Competitive base salary
• Annual bonus scheme
• Hybrid working model (3 days office, 2 days remote)
• Opportunities for professional development, training, and leadership growth
• Be part of a values-led organisation investing in cutting-edge technology and innovation

This is a fantastic opportunity for a Business Analyst looking to make a real impact in a forward-thinking organisation. If you''re passionate about leveraging technology to drive smarter, more efficient business processes, we''d love to hear from you.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.