Technical Author

Technical Author South Wales Hybrid PermanentWe''re working with a leading organisation operating within a highly technical and business-critical environment, as they continue to expand their Technical Operations function.They''re looking for an experienced Technical Author to take ownership of creating, improving and maintaining technical and operational documentation across a broad IT estate.This is a great opportunity for someone who enjoys getting into the detail, working directly with technical teams and turning complex information into documentation that is genuinely useful to the people relying on it.You''ll work across a varied technology environment including Azure, datacentres, end-user computing and on-premises systems, working closely with technical specialists, subject matter experts and senior stakeholders.The roleYou''ll be responsible for creating and maintaining high-quality technical documentation across a range of IT services and environments.This will include:Producing technical documentation, system guides, processes, specifications and operational documentation.Working directly with technical teams and subject matter experts to understand complex systems and processes.Translating technical information into clear, concise and accessible content for different audiences.Establishing and maintaining documentation standards, style guidelines and best practice.Reviewing and improving existing documentation using feedback, support tickets and stakeholder ..... full job details .....