Technical Assistance Specialist

Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team.

Working with cutting-edge automated machinery, you''ll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.

Technical Support Engineer Responsibilities

• Provide remote technical support to customers and field service engineers.
• Diagnose mechanical, electrical, CNC and software-related faults.
• Support customers via telephone, email and remote diagnostic systems.
• Analyse machine alarms and identify effective technical solutions.
• Escalate complex issues to specialist engineering teams where required.
• Assist customers during machine installation, commissioning, operation and maintenance.
• Manage technical support cases and maintain accurate service records.
• Identify spare parts requirements and assist with service planning.
• Work closely with Service, Engineering and Sales teams to ensure excellent customer support.
• Contribute to continuous improvement initiatives and technical knowledge sharing.
• Deliver a professional, customer-focused service with excellent response times.

About You

Ideally, as a Technical Support Engineer, you''ll have experience working with industrial machinery, automation equipment, or CNC systems.

You will have:

• Experience as a technical support engineer, maintenance or field service engineering role.
• Strong electrical and mechanical fault-finding ability.
• Experience diagnosing industrial machinery or automated equipment.
• Knowledge of PLCs, CNC machinery or industrial control systems would be advantageous.
• Excellent communication and customer service skills.
• The ability to prioritise multiple technical support cases.
• A proactive and solution-focused approach.

What''s on Offer

• Salary up to -40,000
• Comprehensive training in specialist machinery and systems.
• Opportunity to work for a globally recognised engineering manufacturer.
• Supportive and collaborative technical team.
• Excellent career progression opportunities.
• Company benefits package.

If you''re an engineer looking to move into a technical support environment where you can use your technical expertise to help customers and colleagues, we''d love to hear from you.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.