Technical Architect | Async Messaging/Contact Centre Transformation

Technical Architect | Async Messaging/Contact Centre Transformation £550 per day (Inside IR35) 6 months rolling contract 1 day per week in Manchester (North-based preferred) We''re looking for a Technical Architect to support a major programme focused on introducing asynchronous messaging into a large-scale contact centre environment. This is not strategy or blue-sky thinking. The discovery work has already been done. This role is about taking that forward into real, practical delivery within a complex government setting (DWP). What you''ll be doing: Picking up existing discovery outputs and turning them into actionable delivery plans Leading technical investigation into async messaging solutions within a DWP context Assessing what is realistically achievable, including constraints across Legacy systems and operations Shaping and supporting proof of concepts (POCs) and quick-win solutions Working closely with product and stakeholders to ensure solutions deliver real user and business value Contributing to potential build-out of POC delivery teams Key areas of focus: Workforce Management (WFM) impact when introducing async messaging Understanding how contact centre operations change when moving away from traditional telephony Evaluating technology options for messaging and integration Ensuring alignment between technical feasibility and operational reality What we''re looking for: Strong experience as a Technical Architect, ideally within complex or public sector ..... full job details .....