Technical Advisor

Our client is a global construction products manufacturing business with over 10,000 employees and operations in over 40 countries. As part of continued growth within its UK technical function, they are looking to appoint an experienced and technically minded Technical Advisor. The Role As Technical Advisor, you will provide technical support and guidance across a range of UK product areas including fixtures and fixings, roofing, cladding and rainscreen applications. You will work closely with internal colleagues including , customer services, sales and specification teams and the customer themselves. You will play an important role in ensuring technical queries are handled efficiently and accurately, while also contributing to product testing, customer training, technical documentation and the ongoing development of the technical function. Key Responsibilities Respond to incoming technical queries by telephone and email, providing clear and practical advice. Provide technical support to Customer Services, External Sales and Specification teams. Support regional and field-based teams with technical queries and product applications. Manage technical requests through the relevant internal portal, ensuring queries are allocated and progressed promptly. Support and deliver customer training sessions and product demonstrations where appropriate. Assist with product testing and reporting requirements across relevant product ranges. Investigate product complaints, including ..... full job details .....