Technical Advisor

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base. Location: Belper - office based role Start date 7th Sept immediate interviews available Hours of Work: Full-time: 39.5 hours per week. Shift Pattern: Monday to Friday: Between 8am - 6pm Saturday: 9am - 12pm Key Responsibilities: Our technical advisors provide expert advice and solutions to Gas Safe registered engineers as part of the Service Technical team. Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress. Technical advisors assist in the development and implementation of technical projects, contributing valuable insights and guidance. Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends. Minimum Requirements: Proven customer service experience. GCSE Grade 4 or equivalent in English. Good knowledge of Microsoft applications and web-based platforms. Previous contact centre experience is preferred but not essential. Rewards and Benefits: Comprehensive Training: 4-week training program to ensure you''re fully equipped for the role. Annual Bonus: A bonus scheme based on performance. Annual Leave: 25 days of annual leave. Bank holidays may require work, but you''ll receive a day in lieu. Pension Scheme: Company contributes 7%, and employees pay 1%. Employee ..... full job details .....