Technical Administrative Assistant (Highways & Neighbourhood Services)

Position: Technical Assistant (Highways & Neighbourhood Services)

Type: Temporary

Location: Scunthorpe, DN15 9

Pay Rate: £13.26 per hour

Start Date: Monday, 22 September 2025

End Date: Friday, 19 December 2025

Hours: 37 per week, Monday to Friday, 08:30–17:00


Role Purpose

To provide technical administration support across frontline functions within Highways & Neighbourhood Services. The role involves delivering excellent customer service, maintaining accurate records, processing financial transactions, and supporting operational teams.

• Provide first-point contact for customer enquiries (phone, email, face to face).
• Manage and monitor highways & street lighting email accounts.
• Maintain accurate records using the CONFIRM system.
• Produce and interrogate reports for management.
• Provide administrative support including word processing, spreadsheets, filing, and archiving.
• Process invoices, financial transactions, and rechargeable accounts.
• Co-ordinate office supplies, notice information, and postal systems.
• Handle incoming cash/cheque payments (approx. £2,000 per week).
• Produce and manipulate data for reporting and research.

• Experience of dealing with the public via telephone and in writing.
• Previous administration experience in an office environment.
• Strong customer service and diplomacy skills.
• Proficiency with MS Office (Word, Excel, databases, spreadsheets).
• Experience with financial management systems and preferably the CONFIRM system.
• Ability to prioritise workload, meet deadlines, and work under pressure.
• Strong numeracy and literacy skills.
• Knowledge of Data Protection Act requirements.
• Ability to work independently and as part of a team.

• Experience with computerised financial systems.
• Reporting and data analysis skills.
• Ability to identify and improve office processes.

• Office and depot based, with frequent contact with the public, councillors, and external organisations.
• Regular interruptions and handling of complaints.
• Requires flexibility and ability to adapt to changing priorities.

To progress your application, we will require the following Right to Work documentation:

• Passport or full Birth Certificate
• Share Code / Work Permit (if applicable)
• National Insurance document
• 2 x References

Timescale: If you are suitable for the role, we will be in touch within 3 working days to discuss the next steps, including collecting the required documents.

Please only apply if you are able to provide the above documents.

This is a fantastic opportunity to join North Lincolnshire Council and make a real difference in supporting the Highways & Neighbourhood Services team. If you are organised, proactive, and ready to take the next step in your career, we’d love to hear from you!