Technical Account Manager R

Technical Support Engineer- Belfast - Hybrid - 11 Month Contract As the Technical Support Engineer, your role will be customer facing, you will work with strategic customers supporting implementation and onboarding projects. About You: You will be an experienced Technical Support professional, with strong customer facing skills. Your experience and skills will also include; - Proven 2nd and 3rd Line IT Support experience - Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues; - Experience working with Cloud, Security or Network related products - Knowledge of enterprise applications and Web Application Security - Prior experience with Linux and other UNIX operating systems would be beneficial - Demonstrated aptitude for mastering new software applications. - Knowledge of a Scripting language such as Perl, Python, Shell - Demonstratable experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Relational Databases (MSSQL, Oracle, MySQL or DB2). About Your Role: As the Technical Support Engineer, your role will include; - Supporting the cloud and on-premise security product deployments for assigned accounts. - Act as a primary, single point-of-contact for assigned accounts. - Keep customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, ..... full job details .....