Technical Account Manager

Join us at Boxed as a Technical Account ManagerYou’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clientsA typical day would be:

Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial productsOwning the technical relationship with clients, advising them on product capabilities and best practices for product successProject and Delivery LeadershipDriving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estatesCollaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progressTechnical SolutioningTranslating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and servicesPartnering with Product and Engineering to influence the future roadmap based on client needsGovernance and ReportingSetting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectationsOwning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholdersContinuous ImprovementCapturing feedback and lessons learned from client engagements to feed into internal processes and platform evolutionWhat will make you a great fit for this role:

Experienced in a Technical Account Management role within FinTech, payments, or BaaSExceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as neededStrong Product knowledge for assigned product line with experience of pitching and explaining industry best practicesProven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emergeAbility to clearly and confidently explain current product capabilities and future roadmapAbility to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goalsSolid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architecturesAdditional experience in the following would be advantageous:

Experience working in a scale-up environmentUnderstanding of UK banking regulations, KYC/AML, and embedded finance use casesFamiliarity with Open Banking standards and cloud-native ..... full job details .....