Technical Account Manager

Customer Success Manager Location: Gloucestershire, Herefordshire and Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We''re looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. This isn''t a sales role. It''s about becoming a trusted advisor to your customers, understanding their business, ensuring they''re getting the most from their technology, and identifying opportunities where additional services could genuinely help them achieve their goals. You''ll work closely with technical teams across IT Support, Cyber Security and Software to ensure customers receive an outstanding experience while helping shape long-term technology roadmaps. If you enjoy building relationships, solving problems and making a real difference to customers, we''d love to hear from you. What you''ll be doing: Manage a portfolio of existing customers, becoming their trusted point of contact. Build strong relationships with business owners, directors and key stakeholders. Hold regular account review meetings to understand business priorities and future plans. Work with customers to develop technology roadmaps aligned to their growth. Ensure customers maximise value from the services they already receive. Identify opportunities where additional IT, Cyber Security or Software solutions could improve ..... full job details .....