Technical Account Manager

Account Manager - Remote (Occasional visits to Southampton office)A fantastic opportunity has arisen for a customer-focused Account Manager to join a leading software provider, helping businesses across the UK get the most out of their ERP systems. This role is perfect for someone with a passion for building strong, long-term client relationships and a knack for spotting growth opportunities.Key ResponsibilitiesBuild and manage strong relationships with an assigned portfolio of business customersConduct regular account reviews and strategic meetings with clientsIdentify new opportunities for upselling and cross-selling additional services or solutionsPresent tailored proposals and support customers in adopting new products and featuresCollaborate closely with internal teams to ensure clients receive excellent serviceMaintain accurate records, reports, and performance tracking via internal systemsLead annual service level reviews and support marketing initiatives (eg, campaigns or case studies)Deliver on KPIs related to revenue, customer satisfaction, and engagementWhat You''ll BringAt least 2 years of experience in account management, customer success, or B2B salesStrong communication skills with the ability to engage with senior stakeholdersProven ability to manage multiple accounts and deliver results in a fast-paced environmentA proactive, systematic approach and an eye for opportunityConfidence in delivering business reviews and handling commercial conversationsA clean ..... full job details .....