Technical Account Manager

Technical Account Manager - 12m FTCWisbech - Hybrid 40,000 - 45,000 Are you a customer-focused technical professional with a passion for food safety, compliance, and building trusted retailer partnerships? Our client, a leader in the fresh produce sector, is seeking a Technical Account Manager to act as the vital link between customers, commercial teams, and site operations - ensuring world-class standards and seamless delivery. This role offers the chance to work on high-profile retail accounts, driving standards, innovation, and customer confidence across the supply chain. Key Responsibilities:Act as the customer''s technical champion, ensuring compliance with retailer codes of practice, policies, and expectations, while keeping internal teams aligned.Lead customer interactions - from site visits, audits, and pre-production trials to head office meetings, conferences, and benchmarking sessions - showcasing technical expertise and professionalism.Own key performance metrics (KPIs), driving continuous improvement through effective reporting, data analysis, and collaborative action plans.Support new product development and packaging updates, working with NPD and Specifications teams to deliver accurate data, samples, and technical sign-off.Investigate and resolve complaints, rejections, and audit findings, using root cause analysis to deliver swift, practical solutions and strengthen customer trust.Collaborate with Commercial and Operations teams, presenting one confident, ..... full job details .....